View source for Setup University of Calgary Printers

The University of Calgary's managed IT printers are all Ricoh printers. The printers are currently C4504 (pre-2023) and is currently transitioning to C4510 (post 2023).

The printers should be preconfigured on all managed IT computers but if you use a self-managed machine, you will have to set up the printers manually.

== How to install Ricoh C4504 / C4510 printer on Linux ==
You will need to install the <code>system-config-printer</code> and CUPS packages for your distro and then configure the printer manually. Depending on your distribution, you'll have to install this package with some additional dependencies.
{| class="wikitable"
!Distro
!Command
|-
|Fedora / Red Hat
|<code>dnf -y install system-config-printer cups-client samba-client</code>
|-
|Ubuntu / Debian-based
|<code>apt install system-config-printer cups-client smbclient samba</code>
|-
|NixOS
|Add in the <code>system-config-printer</code> package to your <code>systemPackages</code> list and then run <code>nixos-switch rebuild</code>.
|}

=== Add the printer queue ===
Run <code>system-config-printer</code> from the Terminal.

Click on '<nowiki/>''Add''<nowiki/>' and select '''Network Printer'' -> ''Find Network Printer'' -> ''Windows Printer via SAMBA''<nowiki/>'.

In the SMB Printer dialog:

* Enter <code>smb://itctspcp01.uc.ucalgary.ca/Staff</code>. '''If you are a student''', you must use the Student queue (cost per use applies) <code>smb://uc/itctspcp06.uc.ucalgary.ca/Student</code>.
* Select '''Prompt user if authentication is required''<nowiki/>'

Next, when asked to choose a driver, specify the PPD file for the C4510. This is available from: https://www.openprinting.org/download/PPD/Ricoh/PDF/Ricoh-IM_C4510_PDF.ppd

Configure the printer with '''Finisher SR3310''<nowiki/>' and no other installable options.

Do not print a test page. Instead, finish the setup first and then submit a test page. This is because you need to authenticate for the print job to submit properly which won't happen until you finish the printer setup.

After you submit a print job, open the print queue and click on 'Authenticate'. When prompted to log in, enter your UCIT credentials. If authentication fails, try adding a '<code>uc/</code>' prefixed to your username (Eg. '<code>uc/username</code>').

== How to install Ricoh C4504 / C4510 on MacOS ==
You can install the Ricoh printers on MacOS without any additional software packages. 

# Open '''System Preferences''' by clicking on the Apple icon on the top left and clicking 'System Preferences'.
# Click on '''Printers & Scanners'''.
# Click on the '''+''' icon to add a printer.
# Click on the '''Advanced''' button.  If you do not see a '''Advanced''' button, right click on the bar and select '''<nowiki/>'Customize Toolbar...'''' and then drag the 'Advanced' button to the toolbar.

=== Add the Staff / Student queue ===
The Staff / Student follow-me print queue allows you to print to any printer on campus. You must manually release the job at the printer using your OneCard.

To add a Follow-Me print queue, set the printer options to the following:

* Type: '''Windows printer via spoolss'''
* Device: '''Another Device'''
* URL: <code>smb://itctspcp01.uc.ucalgary.ca/Staff</code>
* Use: ''Select'' '''RICOH MP C4510 PS'''. If you do not see this option, download and install it from Ricoh's Website: http://support.ricoh.com/bb/html/dr_ut_e/apc/model/imc2010/imc2010.htm

== See also ==

* https://pages.cpsc.ucalgary.ca/~leo/support/linux_printing/ricoh/ - My old CPSC page on this topic for Linux
* https://pages.cpsc.ucalgary.ca/~leo/support/mac_printing/ricoh/ - My old CPSC page on this topic for MacOS
* [https://ucalgary.service-now.com/kb_view.do?sysparm_article=KB0032281&sysparm_rank=6&sysparm_tsqueryId=62c958c6973879d038d2bb8fe153aff5 Computer science printers and paths] (Login to UofC Service-Now required)
* [https://ucalgary.service-now.com/it?id=kb_article&sys_id=c0dd315387043514542efcc6cebb3503 Official install instructions] (Login to UofC Service-Now required)