Citrix

Troubleshooting

Cannot connect to receiver

The Linux VDA agent (version 19.9 on CentOS 7.7) cannot be connected to. The logs show:

==> /var/log/xdl/hdx.log <==
2019-11-12 13:30:02.219 <P3508> citrix-ctxhdx: GetWinstationIdFromSessionKey: Cannot find session key
2019-11-12 13:30:02.221 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.221 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:02.222 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.222 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:02.222 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.222 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:02.223 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.223 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:02.224 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.224 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:02.225 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:02.225 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.587 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.587 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.588 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.588 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.589 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.589 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.590 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.590 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.590 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.590 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.591 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.591 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.592 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.592 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.593 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:06.593 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:06.594 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\XTEConfig\': CONFDB_NO_KEY
2019-11-12 13:30:06.594 <P3508> citrix-ctxhdx: TdCgpGetConfig: Unable to open registry key
2019-11-12 13:30:07.290 <P3508> citrix-ctxhdx: iConnectionThread: Error: Status={WINSTA_CLOSE_CONNECTION}
2019-11-12 13:30:07.294 <P3508> citrix-ctxhdx: IcaHighThroughputOpen: ica parser not set (hIcaParser still NULL)!
2019-11-12 13:30:07.296 <P3508> citrix-ctxhdx: ConfDBQueryValueEx: Query value: System\CurrentControlSet\Control\Citrix\WinStations\tcp\ CookieQueryTimeout error OBJECT_NAME_NOT_FOUND
2019-11-12 13:30:07.297 <P3508> citrix-ctxhdx: ConfDBQueryValueEx: Query value: System\CurrentControlSet\Control\Citrix\WinStations\tcp\ CookieMaxSize error OBJECT_NAME_NOT_FOUND
2019-11-12 13:30:07.299 <P3508> citrix-ctxhdx: ConfDBQueryValueEx: Query value: System\CurrentControlSet\Control\Citrix\WinStations\tcp\ ClientCheckTime error OBJECT_NAME_NOT_FOUND
2019-11-12 13:30:07.299 <P3508> citrix-ctxhdx: WdAllocateInputBuffer: ica parser not avaliable yet! (hIcaParser still NULL)
2019-11-12 13:30:07.412 <P3508> citrix-ctxhdx: ICAInitResponse: PD not supported, ignored : PdClass=12, ModuleName={PDCOMPN.DLL}, HostModuleName={}
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: WdStackConnectionQuery: Secure ICA is not supported, abort the connection.
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: WdStackConnectionQuery: NOT_SUPPORTED
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: _IcaCallSd: pSdProcedure->...[5] 0x55e00be27e10 failed with NOT_SUPPORTED
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: IcaddControlStack: _IcaCallStack = NOT_SUPPORTED
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: IcaStackConnectionAccept: IOCTL_ICA_STACK_CONNECTION_QUERY, 0x7
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: IcaStackConnectionAccept: Exit, NOT_SUPPORTED
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: Stack_Init: Connection accept = NOT_SUPPORTED
2019-11-12 13:30:07.642 <P3508> citrix-ctxhdx: WriteVirtualChannelData: BytesRead == 0, PacketLength=0
2019-11-12 13:30:07.643 <P3508> citrix-ctxhdx: TdInputThread: Read failed with error: CANCELLED
2019-11-12 13:30:07.844 <P3508> citrix-ctxhdx: IcaDereferenceConnection: count now 0 - freeing connection
2019-11-12 13:30:07.844 <P3508> citrix-ctxhdx: winsta_event_handler_init_on_arbitrate: Failed to Stack_Init: NOT_SUPPORTED
2019-11-12 13:30:07.844 <P3508> citrix-ctxhdx: winsta_process_event: transition error: SUCCESS
2019-11-12 13:30:07.849 <P3508> citrix-ctxhdx: iConnectionThread: Error: Status={WINSTA_CLOSE_CONNECTION}
2019-11-12 13:30:08.190 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.190 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.191 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.191 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.192 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.192 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.192 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.192 <P3508> citrix-ctxhdx: ProbeRegistryForBOOL: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.193 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.193 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.194 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.194 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.195 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Policies\Citrix\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.195 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.195 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\GroupPolicy\Defaults\ICAPolicies\': CONFDB_NO_KEY
2019-11-12 13:30:08.195 <P3508> citrix-ctxhdx: ProbeRegistryForDWORD: Failed to open key: CONFDB_NO_KEY
2019-11-12 13:30:08.196 <P3508> citrix-ctxhdx: ConfDBOpenKeyEx: Failed to open key 'Software\Citrix\XTEConfig\': CONFDB_NO_KEY
2019-11-12 13:30:08.196 <P3508> citrix-ctxhdx: TdCgpGetConfig: Unable to open registry key
2019-11-12 13:30:08.196 <P3508> citrix-ctxhdx: TdHandshakeThread: Handshake failed: CONNECTION_ABORTED, td state: 671
2019-11-12 13:30:08.849 <P3508> citrix-ctxhdx: ReferenceWinStationById: Cannot find ws id 9
2019-11-12 13:30:08.849 <P3508> citrix-ctxhdx: iVirtualOpen: Cannot find winstation 9
2019-11-12 13:30:08.849 <P3508> citrix-ctxhdx: iConnectionThread: Error: Status={WINSTA_CLOSE_CONNECTION}